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The extra mile – how printers who make an error can keep customers happy

I remember the first print job that I placed when started my company.  The first client is always an important client.  I was desperate to please them. So imagine my dismay when I received a phone call asking where the job was. Things got worse.  The printer had not chased up for proof approval.  So the job hadn’t hit the presses yet.  The paper hadn’t even been ordered.

Why treating your print customers well is a recipe for disaster

Print companies who treat their customers well are unlikely to succeed in today’s marketplace. Does that sound odd? Surely good customer service is an essential to successful business.

Why print companies that want to reduce sales costs need sticky customers

Do you have an iPhone?  Or an iPod? Or an iPad? If you have an Apple device like this you’ll be wedded to iTunes.  Every time you purchase some music or an app, you’ll be doing so from the iTunes and app stores.  And Apple will be making a profit.  But it’s difficult to avoid purchasing from them.  To get the best from your device, you need to purchase through Apple. You’re a sticky customer.  You keep coming back for more.

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